Work Hospitality
A boutique hotel group
A direct-booking website, a guest database and a hotel management system, built to win back commission from booking sites.
Anonymised
This project stays anonymous. Names, brand colours and anything identifying have been left out.
- Industry
- Hospitality
- Year
- 2026
- Services
- Custom software · Websites
01
The problem
Most bookings came through booking sites, which take 15–20% commission on every stay and keep the guest’s contact details.
02
What we built
- 01
Book direct
Guests book on the hotel’s own site with no commission, and rooms are shared out between the hotel’s site and the booking sites.
- 02
Own the guest
Every guest’s details go into the hotel’s own guest database, so returning guests can be invited back directly by email or WhatsApp.
- 03
Run the hotel
A management system for owners and staff covering bookings, prices and in-hotel services, plus a private area for guests.
03
In numbers
- Booking-site commission it targets
- 15–20%
- Google speed score, desktop, every page
- 100
- Connected parts
- 5
For your tech teamHow it’s built, in technical terms
- Static site
- Cloudflare Workers
- Guest CRM
- Admin dashboard